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Account related questions

What’s My Account? 

'My Account provides you with complete authority regarding your Nutra Charm purchases. Manage and update your personal information, including your address, phone number, and email address. You should change your password and you can reorder items. You may check your orders and update your account at any moment.

Questions that can be related to orders

What do the different order statuses imply?

It can imply about the payment pending authorization: We've received your order and are awaiting payment gateway authorization.

How can a person know if his order has been accepted?

You will receive a unique Order ID, a list of the items you have ordered, and the estimated dispatch or delivery time in this email.

You will also be alerted when your order is sent.

Can I order a product that is Sold Out?

Unfortunately, products listed as Sold Out are not available for sale.

Payment Related Questions 

How can you pay for your Nutra Charm order?

To make your order, you can use debit cards, Internet Banking, or cash on delivery. 

When I purchase Nutra Charm, are there any hidden fees?

When you purchase Nutra Charm, there are no hidden fees. All of the rates given are definitive and all-inclusive. However, shipping charges are additional. 

What exactly is cash on delivery? 

If you are unsure about making an online payment on Nutra Charm, you can use the Cash on Delivery payment option. COD allows you to pay in cash when the merchandise is delivered to your door, without having to make any advance payment online. 

 If your transaction total is less than Rs 500, you will be charged Rs 30 as COD. 

How do I pay with my credit/debit cards?

For credit cards- We accept credit cards from Visa, MasterCard, and American Express. You will need your card number, expiration date, and three-digit CVV number to pay with your credit card at checkout. You will be taken to the bank's page to enter the online 3D Secure password after confirming these data.

For debit cards- We accept Visa, MasterCard, and Maestro debit cards for payment. 

You would need your card number, expiration date, and three-digit CVV number to pay using your debit card at the checkout. 

You will then be taken to your bank's secure page, where you will enter your online password to complete the transaction. 

What do I do if my transaction is unsuccessful?

In the event of a transaction failure, please retry, providing that the following information is provided to the payment gateway: account details, billing information, and password. Your Internet connection is not affected in any way throughout the procedure.

If your account has been debited due to a payment failure, the money is usually returned to your bank account within 7 business days. 

For further information, please contact us at [email protected] 

Why isn’t COD available to me?

Our Courier partners do not offer cash on delivery in a few suitable areas. In addition, COD is not accessible on all of our items. However, you may always pay using Net Banking or a Credit/Debit Card.

Delivery Related questions

What method do you use to dispatch your orders?

Certain large things, such as treadmills and dumbbells, are carried by ground couriers, whereas lighter ones are dispatched by air. 

The majority of our orders are delivered by courier partners such as Bluedart and FedEx. 

We employ India Post to transport your orders to a few isolated places where no other courier service is accessible. 

Do you provide worldwide shipping?

We now only ship inside India and thus do not transport to any other countries. 

How long does it take to deliver an order?

We deliver your purchase within 2-3 working days to the metro cities after shipment. Ground delivery takes somewhat longer than air delivery. Ground-shipped orders are typically delivered within 5-7 business days of shipment. 

How do I track my order?

You will obtain an e-mail message with a link to track your item as soon as we ship it. You can scroll down on our website www.nutracharm.com and click on track my order under quick links. After shipment, online tracking is normally available within 24-48 business hours.

How long does it take to dispatch my order?

The time it takes to ship an order is determined by the type of order you placed. Order types include: 

In-stock products (items stocked in our warehouses throughout India): These items are shipped the same or the next day after the purchase is placed. 

JIT (Just-in-Time) Products: These items are purchased from vendors after receiving your order confirmation. 

After you make an order, it tends to take 2-7 business days to ship JIT orders. 

Drop-ship Products: These items are sent straight to you from our merchants. 

Drop-ship orders are shipped within 2-5 business days. 

We make every effort to ship your order as quickly as possible.

If you place a combined order of In-stock, JIT, and Drop-ship products, we divide your order and send it in parts, starting with the earliest available items. 

We communicate with you through phone, email, and SMS at all stages of your purchase processing to keep up to date. 

What are the shipping fees on Nutra Charm?

Shipping fees may apply to goods. 

The fees will be determined by the number of a commodity. The fees will be listed on the product page, including other product information. 

As an example: Shipping charges for one quantity of a product may be 50 rupees, and purchasing a second quantity of the very same product may incur additional delivery charges of 50 rupees (i.e. total delivery charges= 100 rupees). Certain goods may provide free delivery, which means no shipping expenses. If the order value is below Rs 500, a minimum shipping fee of Rs 50 applies.

Why do heavy goods deliveries take longer than expected?

Certain times, a waybill/road permit is necessary for heavy items carried from one state to another.

Heavy goods delivery takes longer than expected because: 

First, the fulfillment of your transaction may need the completion of a specific road permit/declaration/inward form, which may be acquired from the appropriate state's sales tax website or obtained in person at the local sales tax office.

Additionally, entrance taxes are often paid by the specific state where the products are sent following Commercial Tax Government guidelines 

To fulfill the purchase, the client must fill out a road license form and/or pay the entrance tax. 

Failure to complete the form or pay the entrance tax results in a shipping hold, which may finally result in order cancellation and refund. 

As a result, form completion and payment of entry taxes, when applicable, play an important part in ensuring a smooth product shipping procedure.

What are the installation regulations for fitness equipment?

Installation of workout equipment will be free of charge. 

Nutra Charm will send all equipment components. 

The installation will take place in under 72 business hours of the product being delivered.

Cancellation and modifications related questions

What are Nutra Charm’s cancellation policies?

Cancellation is possible if your order or the item(s) in your order have not been sent. When you click on 'Orders,' you will be sent to your order history. 

As for the order(s), you want to cancel, click 'Cancel.' 

Within 30 minutes, you will be notified of the status. 

For prepaid orders, the order amount will be reimbursed to your bank account within 2-5 business days, or as specified by your bank. 

Is it possible to change the shipping address of an order after it has been placed?

Contact our Customer Service Department. To get assistance, send an email to [email protected]

How can I cancel my order?

Go to 'My Orders' in your profile and click Cancel. 

My order was just canceled. When can I expect to receive my refund?

We will commence the reimbursement after your cancellation request has been received and satisfactorily processed. Prepaid orders typically take 2-5 business days for the funds to appear in your bank account.

Returns and refund related questions

What is Nutra Charm’s general return policy?

14-Day Return Policy- We provide total peace of mind when you order from Nutra Charm by allowing you to return any item within 14 days of receiving the products. 

Please verify that the goods are unused and that the tags, boxes, and any packing are all intact. 

If you are not pleased with your purchase, we will gladly accept it returned within 14 days of delivery. 

If you paid by credit card, we will reverse the transaction. 

In the case of Cash on Delivery or Bank Deposits, we shall issue a cheque in the registered name of the customer.

What should I do if I get a damaged, incorrect, or missing item in my order?

Customers must raise a concern with us within 48 hours after delivery if an item is discovered to be damaged, missing, or wrong as per their purchase and the description on our website. 

Within 48 hours, send us an image of the package and items to [email protected]. We will arrange for a reverse pickup of the merchandise and then provide either a full refund or an alternative item in replacement, depending on your preference. 

Replacements are contingent on the availability of the specific product. Please keep in mind that the standard 15-day return policy will not apply in these circumstances.

Is there a different return policy for each product category?

Nutrition: Items should be sent in their original, sealed packaging. 

Boxes that have been opened or used would not be considered returns. 

Products cannot be returned for reasons such as rashes, stomach discomfort, headache, flavor like/dislike, flavor variation between brands, and so on. 

Please contact your doctor before purchasing this product. 

Fitness Accessories/Equipment: 

1. Any Fitness Equipment/Accessory is eligible for replacement within 14 days after purchase. 

2. Any Fitness Equipment will be changed only if there is a manufacturing flaw. 

3. In the event of a manufacturing defect, size, or color change, any Fitness Accessory will be replaced. 

Only Treadmills and Exercise Bikes come with a 4.5-year motor guarantee and a 2-year warranty on all replacement parts.

The following items are not returnable or replaceable: Damages caused by product misuse

Incidental harm caused by product malfunction 

Any used or installed consumable item

Sold combos cannot be returned or exchanged as separate units. 

Any goods returned without the original packing and accessories, including the box, any manufacturer's packaging, and any other things previously included with the product shipped.

How can I arrange for a pick-up if I need to return an item?

To begin a return, please email us at [email protected]. We will make every effort to make the item available for pick-up. If we are unable to organize a pick-up, you may return the item using. 

What kind of refunds are available following a cancellation?

Our refund preference is back to the source. Nutra Charm will confirm the cancellation and execute the reimbursement once you have requested the cancellation of an item in your order.

Coupon related questions

What is a promo code?

It is a basic code that may be used to gain discounts. 

Can we apply two promo codes during a single transaction?

Two coupons cannot be used at the same time. 

In general, our promos cannot be combined with any other deal. 

How do we apply a promo code?

Put the items you wish to buy in your shopping cart. 

When you get to the cart page, you will find a list of various deals that you may apply to your cart. 

You may also input the promo code on this page. 

To be able to utilize any deals or discounts, you must be logged in.

Information about Health: 

Disclaimer: The material on this website is offered for informative purposes only and is not intended to replace the advice of your doctor or other health care expert. 

You shouldn't be using the available information on or through the Web Site for diagnosing and monitoring a health problem or disease or prescribing any medication. 

Before usage, you should thoroughly read all product packaging.